Hi! The process stated in the Depot Repair BP (217) are:
1. Create contract
2. Create notification with assignment to contract
3. Create repair order from notification
4. Create return delivery and post GR
5. Create service order from repair order
6. Plan work and post actuals
7. TECO service order
8. Create outbound delivery
9. Create billing
There are not a lot of details in the business procedure regarding contract so I have a few questions here:
a. I can see document flow link on the notification showing its link to contract and the repair order and service order, delivery etc.
What is the impact of the contract on the repair order creation? Is it so that the pricing agreement on the service contract would be considered during the resource related billing in step 9? Reason why I ask is the Best Practice (BP) does not even talk about putting a price on the contract line item and assigning a technical object so I am a bit confused as to how this contract is used.
b. Costs are settled from service order to repair order and I assume that we will then settle from the repair order to COPA for reporting. However, there is nothing connecting to the contract as far as I can see. How can one report profitability at the contract level in this case? Does that mean we have to add a characteristic to capture the contract in the repair order?
c. Do we need a contract line for each technical object? With the material in the BP (D101), I cannot even assign technical object to it since it is a service material with NORM item category group.
Appreciate some clarification on the above.
Cheers
SF