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Re: Difference In Credit Memo

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Kumar,

 

I want to know the difference between Creation of Credit Memo with reference to Sales Order & with reference to Invoice.

 

Let me clarify one point; is your question in what business situations we create

a) a credit memo with reference to a billing document

b) a credit memo with reference to a credit memo request (order)?

 

Before giving money back to the customer, if the company wants to do a check; this can be done by following option b.

The check is done by putting a billing block in the credit memo request.

 

If the money taken from the customer via a billing document has to be entirely and "immediately" given back to the customer, then this can be done by following option a.


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